Refund policy

Last updated: November 3, 2026

30-Day Returns

You have 30 days after your order is delivered to request a return. To be eligible, your robe must be unused, unwashed, and in its original condition and packaging, with all included parts (including any heating components and cables).

To start a return, email us at support@cozyroyalty.com with your order number. We'll reply with return instructions and the return address. Items sent back without contacting us first will not be accepted.

Return Shipping

For change-of-mind returns, the customer pays the return shipping cost. We recommend a tracked shipping service, as we can't be responsible for returns lost in transit.

Damaged, Defective or Wrong Items

Please inspect your order when it arrives. If your robe arrives damaged or defective, or you received the wrong item, email us within 30 days of delivery with your order number and a photo or video of the issue. We'll send a replacement or issue a full refund at no cost to you.

30-Day Warranty

If you added the 30-Day Warranty at checkout, covered issues that come up within 30 days of delivery will be fixed or replaced. Email support@cozyroyalty.com to make a claim.

Refunds

Once we receive and inspect your return, we'll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take extra time to post it.

Exchanges

The fastest way to get a different design is to return the item you have and place a new order for the one you want.

Non-Returnable Items

Shipping Protection and the 30-Day Warranty add-ons are non-refundable once your order has shipped.

Questions

Email support@cozyroyalty.com and we'll be happy to help.